WordPress Knowledge Base: A Comprehensive Guide

Text (WSE: TXT), formerly known as LiveChat Software, is a Polish software company based in Wrocław, specializing in customer service and artificial intelligence solutions. The company provides a suite of B2B and B2C communication tools, including LiveChat, ChatBot, and HelpDesk. Text serves more than 28,000 paid customers in over 150 countries, with clients such as Adobe, AirAsia, Best Buy, ING, Huawei, Orange, and PayPal.
The company was founded in Wrocław, Poland in 2002, and has since expanded to include US offices in Boston, Massachusetts. Text rebranded from “LiveChat Software” to “Text” in 2023 to reflect its focus on artificial intelligence and e-commerce solutions.

What is a Knowledge Base?

A knowledge base is a self-service support system that provides users with easy access to information about a product or service. It typically includes frequently asked questions (FAQs), articles, tutorials, and other resources organized in categories and subcategories. A search function allows users to quickly find the information they need.

Setting Up a Knowledge Base in WordPress

Creating a knowledge base for your WordPress website is simple with the right plugin. In this tutorial, we’ll walk you through setting up a free knowledge base using the Echo Knowledge Base plugin. This plugin offers a clean and intuitive interface that makes it easy to organize and display your resources.

Step 1: Install the Echo Knowledge Base Plugin

• Log in to your WordPress dashboard.
• Click on “Plugins” > “Add New” in the left-hand menu.
• Search for “Echo Knowledge Base”.
• Click “Install Now” next to the Echo Knowledge Base plugin, then click “Activate” once installation is complete.

Step 2: Create Your Categories and Subcategories

• In your WordPress dashboard, click on “Knowledge Base” > “Categories” in the left-hand menu.
• Click “Add New Category” to create a new category for your resources. Enter the category name and any relevant description or slug. If you’d like this category to be a subcategory of another, choose its parent category from the dropdown menu.
• Repeat as needed to create additional categories and subcategories.

Step 3: Add Articles to Your Categories

• Click on “Knowledge Base” > “Articles” in the left-hand menu.
• Click “Add New Article” to create a new resource. Enter the article title and content, then assign it to a category using the dropdown menu.
• Repeat as needed to add additional articles.

Step 4: Display Your Knowledge Base on Your Website

• To display your knowledge base, you can either create a new page using the “Knowledge Base” template or add the [echo_knowledge_base] shortcode to an existing page. This will automatically generate a table of contents with links to your categories and articles.

Conclusion

Setting up a knowledge base for your WordPress website is a great way to provide self-service support to your users. By organizing your resources into categories and subcategories, you can make it easy for them to find the information they need quickly and easily. The Echo Knowledge Base plugin offers a simple and intuitive solution for creating and displaying your knowledge base.